WHAT IF I ENTERED THE WRONG SHIPPING ADDRESS!
Email us immediately firstname.lastname@example.org to see if it’s early enough for us to cancel your order with our warehouse and make a new one with the right address. If your order does end up going out and it’s returned to us, then we’ll resend it but we are not technically responsible for delayed, unclaimed, or returned orders due to incorrect or undeliverable addresses entered by the user. We hope you understand!
MY TRACKING INFO HASN’T BEEN UPDATED IN A LONG TIME... WHAT DO I DO?
Email us email@example.com so we can look into it. If it’s the carrier’s fault, we’ll get a new order sent out to you and file a claim with the carrier.
MY TRACKING INFO SAYS MY ORDER WAS DELIVERED, BUT I HAVEN'T RECEIVED ANYTHING. WHAT DO I DO?
Email us firstname.lastname@example.org so we can look into it. Usually the carrier asks us to wait 21 days to see if there are any updates, and only then can we file a claim with the carrier, which is really annoying! If you need your order for a special occasion, then let us know and we’ll see what we can do!
IF I ORDER TODAY, WHEN WILL MY ORDER SHIP?
A third party logistics company stores, packages and ships our products for us. They have a warehouse in Atlanta and they work to a 2 day timeframe to pack orders – this means if you order on Monday, their aim is to have it labelled on Tuesday and either get picked up on Tuesday afternoon or Wednesday morning. They use a combination of UPS Ground, Fedex Ground, USPS Ground, so unless you live really far away from one of their warehouses, you should receive your order within 5 working days ideally.
HOW WILL I KNOW MY ORDER HAS SHIPPED?
You’ll receive a notification from our shipping provider with tracking details once your order is on its way. If you still haven’t been emailed after 5 business days(check your spam!), please email us at email@example.com and we will follow up on your order.
I NEVER RECEIVED MY ORDER
Please double check that the shipping address is correct. If so, make sure someone near you didn’t receive your package by mistake. If you have any questions or need further assistance, please email firstname.lastname@example.org.